Privacy policy

Confidentiality and privacy policy

Effective date: September 22, 2023

The protection of your privacy and the security of your personal information are of paramount importance to Tourisme Haut-Richelieu. To this end, Tourisme Haut-Richelieu has implemented a confidentiality policy in compliance with the Act respecting access to documents held by public bodies and the protection of personal information (R.S.Q., c. A-2.1).

The purpose of this policy is to inform you about the manner in which Tourisme Haut- Richelieu collects, uses, transmits, retains and shares your personal information when you use its website, its services or when you participate in itsevents or activities.

In order to offer a personalized service and to enable us toadaptour services to the needs of our customers, Tourisme Haut-Richelieu may have access to some of your personal information. We ensure that your personal information is treated with the utmost care, in compliance with the laws and regulations in force in Quebec.

1. Definition of personal information :

Personal information is any information concerning a natural person which, taken as a whole or separately, makes it possible to identify that person.

2. Types of information collected

In order to optimize the services offered on the web, Tourisme Haut-Richelieu may collect certain information via this web site. A collection of information is carried out automatically and a collection is carried out voluntarily whereas theuser can voluntarily communicate certain information personal concerning it . A collection of information can in particular have taken place in the followingcases :

Participate in a contest or activity organized byTourisme Haut-Richelieu or . :

collects information, which may include your first and last name, address, e-mail address, telephone numberand other information required for the contest in question, such as your areas of interest in tourism.

Subscribe to Tourisme Haut-Richelieu newsletter :

The collection of information may include your first and last name as well as your contact e-mail address.

Contact us " tab:

The information collected may include your first and last name, e-mail address, telephone number and any documents that you choose to join to your correspondence.

Jobs " tab :

Information collected may include your first and last name, e-mail address, telephone number, as well as transferred documents such as curriculum vitae, cover letter, references or other.

Tourisme Haut-Richelieu collects on the Web only the personal information described above that is necessary to provide customer services and strictly for the purposes for which it is collected. No other use of the information is permitted by the organization, except with your consent or as provided by law. As will be more fully described in section 10 of this Privacy Policy, other information, which does not permit the exact identification of the user of the web services, is collected on our web site.

3. Use and disclosure of personal information

Personal information collected by Tourisme Haut-Richelieu is accessible only to staff members directly involved in managing the site's content.

Personal information voluntarily submitted is retained for the duration of the customer relationship or for the purpose of processing correspondence or contest entries sent via our website. When files containing personal information are archived ,access is restricted to authorized personnel only.

Data transmitted on the web will be kept for internal use, but will be destroyed on the web within a reasonable period of time to ensure the confidentiality of our web site users.

4. Purposes for which personal information is collected

Tourisme Haut-Richelieu uses personal information according to what is agreed upon at the time of collection or according to the scales established by law and regulations. Personal information collected on our website is used for the following purposes :

- Provide the services requested by the user, process correspondence, including requests for information;

- Receive entries for activities and competitions;

- Enable to optimize our services by notifying users of new products and services offered in our region, promote regional businesses or activities and inform users and subscribers;

- Receive and process applications, follow up with candidates;

- Optimize services rendered, statistics and tracking to enable the organization to better adapt and serve its customers;

- Any other use to which you have consented;

5. Disclosure of personal information

Tourisme Haut-Richelieu will not transmit to any any information voluntarily transmitted or automatically collected via this website. As provided for by law, Tourisme Haut-Richelieu may be required to disclose personal information pursuant to a court order or in the cases provided for by the applicable laws and regulations.

6. Your consent

Tourisme Haut-Richelieu does not collect any personal information that could identifyyou without your consent, subject to the exceptions provided for by law, and only collects the personal information necessary for the performance of the services to be rendered.

At any time, at the point of collection of personal information, you have the right to refuse to provide us with any personal information. In addition, at any time and upon reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent Tourisme Haut-Richelieu from offering you certain services or could limit their scope.

In certain cases, Tourisme Haut-Richelieu may, for secondary purposes, ask for your consent to invite you to events, to send you promotions of services or products, etc. You may withdraw your consent at any time without affecting the services provided. You may withdraw your consent at any time without affecting the services provided.

7. Measures security mise en place pour la conservation information:

Tourisme Haut-Richelieu retains personal information in paper or digital format for as long as necessary to achieve the purposes set out in this policy. The nature of the service is taken into account in the retention period.

Our company is committed to respecting the legal standards for the protection of personal information, both when collecting information and when transmitting it to a third party for the execution of a mandate. The data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidential nature of the data transmitted.

T ourisme Haut-Richelieu implements en place des mesures de sécurité to protect your personal information against unauthorized access, disclosure,alterationor destruction. However, no method of transmitting information over the Internet or method of electronic storage is completely secure. Therefore, although appropriate cyber security measures are in place, Tourisme Haut-Richelie cannotguarantee the security of any information transmitted.

8. Department responsible for the protection of personal information

To ensure the security and confidentiality of personal information, our company has a Privacy Officer. His or her role is to monitor and supervise the management of personal information, to implement and update internal policies and applicable procedures, and to manage any potential incident involving personal information. The Privacy Officer is responsible for dealing with any questions or complaints from users regarding personal information. Contact details for the Privacy Officer are as follows :

Haut-Richelieu Tourism
Att. Mireille Labranche
31 Frontenac Street
Saint-Jean-sur-Richelieu, Quebec, J3B 7X2

9. User rights

You may request access to your personal information at any time. You may request that it be amended or deleted. You have the right to withdraw or confirm your consent, to restrict the use of your information or to obtain a copy of it. You may exercise any right provided by law.

To exercise your rights, we invite you to send a written request to the Privacy Officer at the address indicated in paragraph 8 of this policy.

10. Cookies management

Tourisme Haut-Richelieu may use cookies. A cookie is a file used to store data about your interactions on our website. In this way, cookies make it easier for you to access and navigate our website.

Cookies are used for analytical purposes in order to determine your preferences regarding the way you browse our website (e.g. language, province, country), to compile data on the number of users visiting our website, to improve the quality of our services and to analyze our performance.

You will be notified when we use a cookie as part of your navigation on our website. You can disable cookies. However, this option may reduce the quality of your experience on our website.

Automatic data collection may also take place on our website. The data collected in the manner described below cannot be used to accurately identify the user.

Analysis services (e.g.Google Analytics) may be used to improve the performance of our website and to collect information whenever a user accesses or browses our website. This information may include, among other things, IP addresses, identification of the electronic devices used to access the website, your operating systems, data on the pages consulted, the times and dates of consultations, the pages consulted previously, the user's interests and behavior on the web page, geolocation information andmobile GPS data .

Tourisme Haut-Richelieu may recourir à l' utilisation de test " CAPTCHA " utilisant des moyens d'authentification par questions et réponses afin de restreindre l'accès à certaines pages web, sections du site web et en contrôler l'accès.

11. Redirection to other sites

Tourisme Haut-Richelieu advises you that this policy applies only to the use of its website. This policy does not apply to other websites that may be available from our website. Tourisme Haut-Richelieu is not responsible for these sites and cannot protect their content, their access or the protection associated with the information you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We therefore invite you to read them before transmitting any information.

12. Updating this policy

In order to comply with current laws and regulations, Tourisme Haut-Richelieu regularlyupdates this policy. Please note that a notice may be sent to you indicating the modifications made to the present policy. At all times, this policy is available on our website and we invite you to consult it regularly.

13. Communication

If you have any questions about this policy, please contact the Privacy Officer as described in paragraph 8.